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Questions, feedback, feature requests, or something else? We read every email and typically reply within 1 business day.

Pre-Purchase & B2B Support FAQ

Common questions before starting a batch workflow or plan

How can I test Batch PDF Mail Merge from Excel or CSV before subscribing?

You can run a free 5-row browser pilot directly on our Fill PDF from Excel workflow or PDF Mail Merge tool with no credit card required. Upload your own form or test on IRS W-9, SS-4, Form 2848, Form 1095-C, I-9, or custom bookkeeping client packets to verify AI column mapping and layout accuracy first.

How does the $7 7-Day Pass upgrade credit toward Starter ($19/mo) or Pro ($49/mo) work?

100% of your $7 7-Day Pass applies automatically as a credit toward your first month of Starter ($19/mo), making the upgrade just $12 for 150 clean flat pages per month (up to 25 rows/batch) and 25 saved templates. Need higher volume? Compare Starter and Pro plans to upgrade to Pro ($49/mo) for 400 clean pages per month (up to 100 rows/batch), REST API access, and n8n automation.

Do you offer a Data Processing Agreement (DPA) for CPA firms, law practices, and HR teams?

Yes. Every upload is protected with TLS encryption in transit and AES-256 encryption at rest, with zero AI model training on private client tax, accounting, HR, or legal documents. Review our standard Data Processing Agreement (DPA) online or email us if your compliance team requires a countersigned copy.

How fast do you respond to billing, subscription, or custom template setup requests?

You get direct human support via hello@justfill.app or the form above—never an automated chatbot wall. We provide same-business-day responses for Starter and Pro subscribers, and reply to all pre-purchase workflow, spreadsheet mapping, and billing questions within one business day.