IRS · United States

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Form 3911: Taxpayer Statement Regarding Refund

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Quick answer

IRS Form 3911, Taxpayer Statement Regarding Refund, is used to start a refund trace when a tax refund check or direct deposit was lost, stolen, destroyed, or never arrived. You confirm the return and refund in question, state that you did not receive it, and provide your address and signature so the IRS can investigate and reissue the payment. With JustFill you upload the blank IRS Form 3911 PDF, the AI auto-detects every field, you type or dictate your details, and you download the completed form to mail or fax to the IRS free.

Form
Form 3911
Issued by
IRS
Country
United States
Cost to fill
Free

What is Form 3911?

IRS Form 3911 is how you ask the IRS to trace a refund you were owed but never received. JustFill makes it fillable in your browser. You typically file it after the normal refund timeframe has passed and the IRS’s "Where’s My Refund?" tool shows the refund was issued. The form captures the tax year, the type of refund (check or direct deposit), confirmation that you did not receive or could not cash it, and your current contact details so the IRS can investigate and reissue the payment.

Who fills out Form 3911?

  • Taxpayers whose paper refund check was lost, stolen, or never delivered
  • Filers whose direct-deposit refund never reached their bank account
  • People the IRS asked to submit Form 3911 to start a refund trace
  • Anyone whose refund status shows "issued" but who never actually received the money

Field-by-field breakdown

What each section of Form 3911 asks for. JustFill’s AI will detect these fields automatically when you upload the PDF — review the breakdown below so you know what to enter.

Taxpayer information

Your name(s), Social Security number(s), and current mailing address.

Tax period & refund

The tax year and the refund amount you were expecting.

Refund type

Whether the refund was a paper check or a direct deposit.

Section I — Statement

Confirm you did not receive the refund, or received but did not cash the check.

Bank / deposit details

For direct deposits, the account information the refund should have gone to.

Signature & date

Sign and date; both spouses sign for a joint return.

Common mistakes to avoid

  • 1Filing Form 3911 too early — wait until the standard refund timeframe has passed before requesting a trace.
  • 2Forgetting the second signature on a joint return — both spouses must sign.
  • 3Sending it to the wrong IRS address or fax — use the location for your state as instructed by the IRS.

How JustFill helps you complete Form 3911

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Frequently asked questions

File it once the normal refund processing time has passed and your refund still has not arrived — typically after the IRS shows the refund was issued but you never received it. The IRS may also send you the form to complete.
It starts a refund trace. If the IRS confirms the original payment was lost or not cashed, it cancels the old payment and reissues your refund.
Mail or fax it to the IRS office designated for your state, as listed in the form instructions or the notice the IRS sent you.
Download the current Form 3911 PDF free from irs.gov, then upload it into JustFill to complete it online without printing.

Official source: Form 3911 on IRS’s website

JustFill is an independent product and is not affiliated with, endorsed by, or sponsored by IRS or any government agency. Always verify your completed form on the official version before signing or submitting.