Form 3911: Taxpayer Statement Regarding Refund
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IRS Form 3911, Taxpayer Statement Regarding Refund (Rev. October 2022), starts a refund trace when a refund the IRS already issued never arrived, or the check was lost, stolen or destroyed. You give your name, TIN and address, the tax period, the type and amount of refund, tick why you need the trace and sign — both spouses on a joint return. It goes by mail or fax to the IRS Refund Inquiry Unit for your state; every fax number and address is listed below. With JustFill you upload the blank IRS PDF, the AI auto-detects every field, you type or dictate your details, and the first clean completed PDF download is included at no charge.
IRS Form 3911 is how you ask the IRS to trace a refund you were owed but never received. JustFill makes it fillable in your browser. You file it after the normal refund timeframe has passed: the IRS says a paper check should arrive within 4 weeks of the issue date shown in "Where’s My Refund?" or your IRS online account. Single, head-of-household and married-filing-separately filers can start a current-year trace in that tool, the IRS2Go app or on the automated line 800-829-1954 without any form; Form 3911 is the route for joint returns (which cannot use the automated systems), prior-year refunds, and direct deposits that never reached the bank. The form captures the tax year, the type of refund (check or direct deposit), confirmation that you did not receive or could not cash it, and your current contact details so the IRS can investigate and reissue the payment.
The current Form 3911 is the October 2022 revision (Rev. 10-2022): a one-page fillable PDF plus the Privacy Act notice, free from the IRS at irs.gov/pub/irs-pdf/f3911.pdf. There are no separate instructions — the "where to send" list lives on the IRS About Form 3911 page and is reproduced below. Upload the blank PDF to JustFill to type your details, tick the right boxes and download the completed form; the first clean completed download is included at no charge. Then print, sign (both spouses for a joint return) and fax or mail it to the Refund Inquiry Unit for your state.
Get the official Form 3911 PDF from IRSWhat each section of Form 3911 asks for. JustFill’s AI will detect these fields automatically when you upload the PDF — review the breakdown below so you know what to enter.
Your current name, taxpayer identification number (SSN or ITIN for individuals, EIN for a business), current address and a phone number where the IRS can reach you between 8 a.m. and 4 p.m. On a joint return, enter both spouses on lines 1 and 2.
Line 4: the name(s) and address exactly as they appeared on the return, or N/A if nothing changed. Lines 5–6: the name and address of a representative you authorized to receive the check, if any.
Individual or business return (with the form number), the tax period, whether you expected a check or a direct deposit, the refund amount and the date you filed. For a direct deposit, also the bank name, account type, routing number (RTN) and account number. Complete a separate Form 3911 for each refund.
Check every box that applies on line 8: you did not receive a refund, or you received a check that was lost, stolen or destroyed. Line 9 is for a check you received and endorsed — the IRS cannot replace an endorsed check that someone else cashed, because no signature was forged.
The lines "in reply to your inquiry on" and "fax the form to" at the top are for the IRS to complete when it mails you the form. If you start the trace yourself, leave them blank and use the fax number or address for your state from the table below.
Sign and date under penalties of perjury, promising to return one refund if you end up with two. Both spouses must sign before the IRS will begin a trace on a joint-return refund. For a business, the person authorized to sign the check signs line 10 and enters their title on line 11.
A single filer in Texas filed her 2025 Form 1040 in February 2026 and asked for a paper check. Where's My Refund shows a $1,842 refund issued on 04/10/2026, but more than four weeks later nothing has arrived. She completes Form 3911 herself — the IRS did not mail it to her — and faxes it to the Austin Refund Inquiry Unit.
Left blank
These lines are for the IRS to complete when it mails you the form. Starting the trace yourself, leave them empty; the form lets you mark anything that does not apply as N/A.
JANE M DOE · SSN •••-••-••••
Name exactly as on the return. Individuals use an SSN or ITIN; a business uses its EIN.
N/A
Only for a joint return. If a name goes here, that spouse must also sign on line 11 — the IRS will not begin a trace on a joint refund with one signature.
100 Sample St, Apt 4, Austin, TX 78701 · (512) 555-01•• (8 a.m.–4 p.m.)
Where the replacement check will go. The form asks for a number where you can be reached between 8 a.m. and 4 p.m.
N/A
Only if you moved or changed your name since filing; otherwise the form says to enter N/A.
Left blank
Only if you authorized someone else to receive your refund check.
☑ Individual · Tax period: 2025 · ☑ Check · Refund amount: $1,842.00 · Date filed: 02/14/2026 · bank fields blank
One Form 3911 per refund. For a missing direct deposit you would tick Direct Deposit and give the bank name, account type, routing (RTN) and account number the refund should have reached.
☑ I didn't receive a refund
Tick every box that applies: never received, or received a check that was lost, stolen or destroyed. Line 9 (received and signed the check) is a different case — an endorsed check that someone else cashed is not replaced.
Line 10 signed · 05/18/2026 · Line 11 blank
You sign under penalties of perjury and promise to return one refund if you receive two. Line 11 stays empty because the return was not joint; a business enters the signer's title there.
Fax 855-203-7538 — Austin Refund Inquiry Unit (Texas)
Pick the unit for your state from the table on this page; those fax lines accept nothing but Form 3911. Mailing it to 3651 S IH 35 STOP 6542, Austin, TX 78741-7855 works too.
These values are made up. They are here to show what belongs on each line, not to be copied — every name, number, and address on your own Form 3911 has to be your own.
Use the IRS Refund Inquiry Unit for the state you live in. Business returns go to Cincinnati (east of the Mississippi, plus Arkansas and Louisiana) or Ogden (west of the Mississippi, plus Wisconsin). Do not send anything other than Form 3911 to these fax numbers; if the IRS mailed you the form, use the fax number or envelope it gave you.
Use this if the address is in: Maine, Maryland, Massachusetts, New Hampshire, Vermont
Use this if the address is in: Georgia, Iowa, Kansas, Kentucky, Virginia
Use this if the address is in: Florida, Louisiana, Mississippi, Oklahoma, Texas
Use this if the address is in: New York
Use this if the address is in: Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming
Use this if the address is in: Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia
Use this if the address is in: Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee
Use this if the address is in: District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island
Use this if the address is in: A foreign country, U.S. possession or territory, an APO or FPO address, filers of Form 2555 or 4563, and dual-status aliens
Use this if the address is in: Businesses in states east of the Mississippi, plus Arkansas and Louisiana
Use this if the address is in: Businesses in states west of the Mississippi, plus Wisconsin
Individual filers other than married filing jointly can start a current-year trace without the form in Where's My Refund, the IRS2Go app or the automated line 800-829-1954; joint filers call 800-829-1040 or send Form 3911.
Checked against the official IRS instructions on 2026-09-02. Destinations change — confirm on the IRS page before you send anything.
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Official source: Form 3911 on IRS’s website
Edition checked: Form 3911 (Rev. October 2022), Catalog Number 41167W, OMB 1545-1384. Verified against the official source on .
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